Conditions Summary

Serenity Inclusions

Serenity motorhomes have solar panels to assist with power generation and charging large house batteries. This extra power storage gives the ability to FREE camp anywhere without need of caravan parks unless you want to use 240V air conditioning. TV/DVD widescreen television  with DVD and large extra comfy beds, some with pillowtop mattress, so a good night sleep is assured. With a hot shower on board you can feel refreshed every morning and big gas bottles provide for cooking & hot water. All Serenity motorhomes have toilet facilities. All have electric heating and some also have diesel or gas central heating.

All cutlery, crockery, tea-towels, gas and electric kettle, toaster, pots, pans, gas cook top with griller, soap, cleaning liquids, salt/pepper, coffee, tea & sugar are included. A road atlas with campgrounds and tourism information included. A first aid kit and fire extinguisher are supplied; if used please replace used items. Sanitizing chemicals for toilet, water hose, power lead, vehicle instructions and manuals are provided.

Rental Rates and Discounts

Rentals are charged per calendar day and vary according to season and rental length. Our rates are quoted in Australian dollars. If you have special needs please ask.
We have many various discount offers at any given time. Please contact us for updates. >> Enquire Now !!

Branches

366 - 372 High Street, Kangaroo Flat, Bendigo in Central Victoria Australia; with drop off possible almost anywhere. You can leave your car here. Serenity Motorhomes is available seven days a week, 9am to 4.00 pm or later by phone or email. >> Enquire Now !!

Relocation fees

$150.00 each way for rentals commencing or finishing out of Melbourne Airport. We deliver to your door in most cities and towns and we do one way rentals. Ask for a quote at "Contact Us" or >> Enquire Now !!

Contacts

International Calls 0011 61 354473606 or Mobile +61 409911903
Within Australia 03 54473606 or Mobile 0409 911903
Email : bookings@serenitymotorhomes.com.au
Website : www.serenitymotorhomes.com.au

Pay by Credit Card or Direct Deposit

We accept Visa and MasterCard which incur an additional 2% to cover bank surcharge. Direct deposits have no bank fees, so please enquire for our bank details.

Rental Duration

The minimum rental is 3 days. Vehicle rentals are calculated on a per calendar day basis, i.e. day of pick-up or drop off is always counted as a full day irrespective of what time it is collected or dropped off. Often we allow you to pickup the afternoon before and no charge, so you can pack and get underway early the next day.

Driver's Licence and Minimum Age

Drivers must be 25 years + and have a full motor vehicle driver's licence which must be shown upon vehicle collection. Should a foreign licence be in a language other than English it must be accompanied by a current international driving licence. In fact it is a good idea to have an International Drivers Licence as the laws may vary from State to State in Australia. For drivers 75 years of age or over, a medical certificate stating that the customer is fit to drive for the duration of the hire is required upon vehicle collection.

Extra driver fee

2 drivers are included free and for additional drivers there is a fee of $50.00 per additional driver.

Road Restrictions

Motorhomes can only be driven on sealed/bitumen roads. The only exceptions to this are well maintained access roads of less than two kilometres to recognised campgrounds. Under body damage or damage from off road use is chargeable as is overhead damage above the windscreen, so watch out for trees, bridges etc.

Maps and Campground Guides

Each vehicle is supplied with a Road Atlas and campground guide. If you want tourism brochures please ask.

Vehicle Consultation

On pick up we provide a vehicle consultation and explain all the interior and exterior features of the motorhome as well as driving tips. If you need clarification or have questions please ask. We are available by phone or email should you have questions or need help while you are away.

Repairs

Although we run late model vehicles, it may happen that small repairs are required. Repairs up to $200 may be affected without authorisation and will be reimbursed at the end of your rental. All vehicles are in RACV Total Care and have 24hr emergency roadside assistance. In the case of mechanical failure on your journey (unless caused by the renter) and if no other satisfactory solution can be found, the remainder of the rental period may be refunded, including relocating whilst repairs are made.

Infringements and Administration Costs

Purchase tollway pass within 48 hours of using a tollway, unless prior alternative arrangements have been made with Serenity Motorhomes. We will charge the renter for speeding, tollway or parking fines. In addition to these costs there will be a charge of $50 for associated administration costs for processing the fines.

Change of Vehicle

Should the vehicle booked be unavailable through unforeseen circumstances, Serenity Motorhomes reserve the right to upgrade or substitute an alternative comparable vehicle and at no extra cost. This shall not constitute a breach of contract and does not entitle the renter to a refund. In the event of no alternative vehicle being available to the renter, our liability is limited to a refund of the rental charge.

Animals

No animals are permitted in our vehicles without permission from Serenity Motorhomes, excluding guide dogs.

Smoking

Smoking is not allowed in our motorhomes. Extra cleaning charges will be charged to renters if cigarette ash, burns, stains or damage is found in the vehicle. Please keep the windows and doors closed when moving and stay well clear of camp fires when parked. Smoke smells are very hard to get rid of.

Cancellation Fees

If cancelled outside of 40 days once booking is made - booking deposit of 10% is forfeited.
If cancelled up to 40 - 30 days prior to pick up - 20% of daily rental
If cancelled up to 29 - 20 days prior to pick up - 30% of daily rental
If cancelled up to 19 - 7 days prior to pick-up - 50% of daily rental
If cancelled up to 6 days prior to pick-up or no show -100% of daily rental

Delivery and Return of the Vehicle

The Customer acknowledges having received the Vehicle in a clean condition, with a full fuel tank and full gas bottles. The Customer is to return the Vehicle in a clean condition with a full fuel tank (if applicable).

Full Responsibility

  • At all times the renter is responsible for:
  • Damage caused where the terms of Rental Contract have been breached.
  • Damage caused by negligence.
  • Damage caused to the Vehicle water submersion in part or hole.
  • Damage caused to the Vehicle by the renter's wilful or malicious conduct.
  • Damage caused to the Vehicle when using the Vehicle in contravention of laws.
  • Damage or loss caused to any personal belongings.
  • Damage caused due to use of incorrect or contaminated fuel.
  • Damages to the vehicle above the height of the top of the windscreen including the awning.
  • Damage to the underbody of the Vehicle including impact from rocks or bumper damage.

Rates and Conditions

Rates and Conditions quoted in our brochures and/or documentation are subject to change without notice. However (subject to changes in legislation or errors) we will not alter rates or conditions applicable to your rental once your booking has been confirmed by Serenity Motorhomes. Any booking amendments will result in the rate booked being re-calculated at the rate applicable on the date of amendment. Please note all prices are quoted and payable in Australian dollars.

Proper use of the Vehicle

The Renter agrees not to allow the Vehicle to be  driven otherwise than in a prudent and cautious manner; not to be driven by a person under the influence of drugs or with a blood alcohol level in excess of that permitted by law and/or who is not listed on the Rental Agreement Contract; not leave with the ignition key in the Vehicle while it is unoccupied; not damage by submersion in water or contact with salt water, creek or river crossings, driving through flooded areas, beach driving; not to use for any illegal purpose or in any race, rally or contest; not to tow any vehicle or unauthorised trailer; not to carry passengers or property for hire or reward; not to carry more persons than is permitted by any relevant authority or detailed in the Vehicle manual or specified in the Rental Agreement Contract; not to carry volatile liquids, gases, explosives or other corrosive or inflammable material, except the gas bottles that are on board for the renters use and which must be stowed and off whilst driving; not to be used for the purpose of transporting and haulage of goods other than what might be reasonably expected of a leisure rental. Road restrictions apply as follows: vehicles must not be used on any unsealed road (being a road not sealed with a hard material such as tar, bitumen or concrete). Entry to caravan parks excepted. Off road conditions include, but are not limited to: fire trails, beaches, gravel roads, river crossings, sand and tracks. Watch out for low hanging obsticules and tree branches.

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